Life Fitness produce a great treadmill, they do not, however, have a handle on customer support. Terrible experience. Ordered 13 Jan, and not installed until 4 March, and only after my intervention within the so-called "white glove" installation process, which definitely it is not, and I had to clean up the mess. I can recommend their product, but also recommend you do not deal with them directly. Good through a retailer and you'll have a better chance at success.