LIFE FITNESS CANCELLATION POLICY
You may cancel an order for a full refund at any time prior to shipment from the Life Fitness warehouse.
Cancellations after the order ships are subject to Return Policy restocking fee(s) based on product type as outlined below.
To cancel an order, please email: consumerorders@lifefitness.com or call: 800-527-6065 // Prompt 5 then Prompt 2
LIFE FITNESS RETURN POLICY
You may return cardio and strength equipment within thirty (30) days of delivery for 100% of product purchase price less restocking fee(s) below:
- 20% restocking fee on all Cardio
- 20% restocking fee on all Strength
You may return unused accessories in new condition within thirty (30) days of delivery (e.g. dumbbells, plates, barbells, foam rollers). Return shipping costs are the responsibility of the customer.
Original shipping and installation charges incurred on your purchase aren’t refundable as part of your return or exchange.
In most cases, your refund will automatically go back to the original form of payment used for the purchase.
How to Return an Item
Email: consumerorders@lifefitness.com
Call: 800-527-6065 // Prompt 5 then Prompt 2
Incorrect or Damaged Items
If you received incorrect or damaged equipment, please contact us to discuss options.
Email: consumerorders@lifefitness.com
Call: 800-527-6065 // Prompt 5 then Prompt 2
