I purchased a new C3 in February 2015 and was initially impressed with its solid feel and relatively quiet operation. As with other customers, however, the brake/clutch assembly began to fail in July 2017, which resulted in persistent pedal slippage. Fortunately, this rather expensive part (circa $500) was replaced under the factory warranty, although I had to pay nearly $300 in labor. All was good for another 2.5 years until the same problem occurred. I contacted Life Fitness about having the brake/clutch assembly replaced, but I was told that the bike was no longer under warranty, despite the fact that the assembly had been replaced in 2017. I was quoted a labor rate of $110 and a one-time travel charge of $100 to repair the bike, as well as $468.21 for the part. Do the math. Makes no sense to spend circa $700 to repair a bike that is likely to fail, again, in a couple of years. Life Fitness continues to market a product that it knows has an issue based on my experience and others who have submitted reviews. Given the company's apparent indifference, I've decided to purchase a Concept 2 based on research and the company's long history of producing high quality rowing machines.