I've used LifeCycle bikes in gyms for years and was excited to get one of my very own. The operation is smooth and quiet and I feel like I've had a good workout after. The user profile is hard to adjust and configure. I basically skip it every time and manually adjust. A few of the programs require a chest heart rate monitor which was not included with my bike which renders the programs useless. Lastly, the foot strap on the right pedal will not stay attached - strap slips out of the lower clip. I had to use duct tape to prevent this from happening. Communication could have been better during purchasing and installing. Would have liked a more clear understanding of status. Installation team from Nashville were unaware of time zone change in Chattanooga and arrived 2-3 hours later than scheduled. Overall, it's a good bike for what I use it for.