After having ordered my Life Fitness Platinum Club Series Recumbent Lifecycle® Exercise Bike, I was informed that I should expect its delivery in 4 to 6 weeks. Unfortunately, upon its arrival, my wife and I discovered that it was not the color I had ordered. Several days later, it was loaded aboard an Old Dominion truck for its return trip. Eventually, another bike was delivered, however, numerous discrepancies precluded me from riding it. Two weeks would elapse before a technician would arrive. He would endeavor to correct a multitude of discrepancies, not the least of which was a scraping sound when pedaling, ultimately determined to have been caused by a faulty pulley which was rubbing against the internal subframe. The technician assigned by Life Fitness had never before encountered this problem. His only recourse was to establish contact with a Life Fitness technical support representative in Utah for advice. The Life Fitness technical support representative instructed him to use a razor-sharp knife to remove plastic material from the side of the pulley which was contacting the subframe. It didn't work. To make matters worse, the drive belt creates (1) its own unique, and annoying, panoply of noises and (2) the generator produces an erratic "whining" and clicking sound and "bumping" motion which is clearly felt through the pedals. That is to say that the ride is not smooth. It's "bumpy," as the pedals jerk while rotating the pedals. All these noises and mechanical issues conspire to make this a very noisy and uncomfortable bike. The pulley grinds against the subframe, the drive belt creaks, groans and clicks, the generator whines and clicks and the pedals jerk erratically as they are rotated. As if that weren't enough, the generator is incapable of producing sufficient electrical power to support the continuous operation of the computer in the Discover SE Console. Therefore, no matter how fast the pedals are rotated, the screen does not remain active for more than a few seconds, thereby rendering it incapable of booting up. According to the Life Fitness customer support representative with whom I had spoken - following the departure of the technician - the internal battery presumably fails to retain a charge. Finally, despite the technician's best efforts, the Discover SE Console cannot be programmed to enter the inactive mode. There is no power switch on this bike. Therefore, I must unplug it to shut it off. Interestingly, the technician assigned by Life Fitness must drive more than 130 miles (one way) to my home in Tucson, Arizona - a city of over 750,000 people. Perhaps there are no local technicians who meet the prerequisites established by Life Fitness. By the way, I still cannot use the bike. More than eleven weeks have elapsed since I placed my order for this top-of-the-line machine with which I am profoundly disappointed. Nevertheless, despite the magnitude of the issues with my recumbent bike, the people at Life Fitness are exceptional. Mike, the sales person through whom I placed my order, is the quintessential gentleman. The generosity of his time and his depth of knowledge were instrumental in the selection of the recumbent bike I ultimately chose to order. Customer support representatives Lawrence and Sue were exceedingly professional and provided me with excellent customer service and advice. From my perspective, these individuals are the best of the best! I can only hope that my inoperative Life Fitness Platinum Club Series Recumbent Lifecycle Exercise Bike will eventually be fixed to the highest standards, a lofty perch from which Life Fitness has apparently achieved recognition and notoriety. I entrusted them with my money. I now trust them to make it right.