Delivery and Install

Answer: Our “White Glove” delivery and install service assures that this process is seamless and hassle-free. Our installers will call you to set up a time to assemble and install your equipment and clean up any excess material.

Answer: We will bring your order through the front door. Threshold Drop Off does not include bringing the equipment upstairs, unboxing, or installation.

Answer: Haul Away is an additional service for a fee available at the point of checkout for select products. We will remove an existing piece of equipment from your home and properly dispose of it. We will only haul away one piece of equipment per product purchased.

Answer: Orders delivered through UPS are usually left outside of your doorstep and don’t include any installation services.

Answer: Yes. You will receive an email notification when your order ships. If your order includes “White Glove Install,” we will call you to schedule your installation date and time immediately after our installer receives your equipment at the warehouse.

Answer: You can find an estimated shipping time of each product on the product pages. Keep in mind — this number varies on location, customization, inventory, etc. for each customer. We will continuously strive to get our customers their equipment as fast as possible. Your entire order will be shipped at the same time. Expected ship date will be determined by the product with the longest lead time.

Answer: It depends on your specific location. You can find an estimated delivery time of each product on the product pages. Delivering to remote areas may take significantly longer and cost more because of delivery fees, brokerage fees and other applicable duties.

Answer: You can purchase Life Fitness products from a distributor in your region. Follow this link to locate a distributor in your area: www.lifefitness.com/en-us/find-a-distributor

Answer: Yes, that option is available for Illinois residents. We don’t recommend it because our equipment is heavy and bulky, so it’s easier for you to have our trained professionals deliver and assemble it. If you do live in Illinois, there is a $50 fee per item for pick up. To coordinate your pick up at our Illinois warehouse, contact consumerorders@lifefitness.com after placing your order. You’ll then be responsible for loading, transportation and assembly of your product.

Answer: Yes, during White Glove Install of an order. However, we will not move your equipment after the initial delivery.

Customer Service and Support

Answer: If you bought your product from Life Fitness, then we’ll service your product free of cost if it’s still under warranty. Email us at customersupport@lifefitness.com with your product serial number ready, and we’ll help find the best solution for you. The warranty can only be applied to the original owner and is non-transferable. Also, the warranty is voided if you take your unit outside of the U.S./Canada.

Credit Cards and Payments

Answer: There will be an authorization charge when the order is placed. This authorization charge will drop off within a week. You will then be charged once your order ships.  You will receive an email notifying you of when your order has shipped.

Answer: No, Life Fitness does not currently offer financing.

Order Cancelling and Returns

Answer: Yes. Prior to shipment of cardio product(s), Buyer may cancel this order for a full refund. If you order strength equipment, they must be canceled within one business day of ordering. Strength equipment is non-refundable and non-returnable. Accessories are non-refundable and non-returnable. 

For any order modifications, cancellations, or status updates, please email: consumerorders@lifefitness.com or call: 800-527-6065 // Prompt 5

Answer: Yes. Within fifteen (15) days of delivery, Buyer may contact Life Fitness to discuss return options only if the products are defective, damaged in transit or the incorrect product was shipped, which may include, at Life Fitness’ sole discretion, (A) return of new, unused products for credit; or (B) return of non-stocked or used products for a repurchase price. Authorized returns require a Return Material Authorization (RMA) Number. To obtain an RMA number please email consumerorders@lifefitness.com. The returned product must be returned in its original packaging, as applicable with the RMA number boldly written on the outside of the package.  If there’s a defect that makes your equipment inoperable, our technicians will order and replace the parts under warranty with no cost to you. 



Commercial Products and Competitive Pricing

Answer: Life Fitness offers a broad range of commercial-grade cardio and strength fitness equipment for home. If you would like to purchase equipment not listed in the shop, please email consumerproducts@lifefitness.com

Answer: We sell our products to authorized retailers, who can then sell our equipment at competitive pricing. If you’re unsure of the retailer’s credibility, visit our authorized dealers list to make sure you’re not doing business with an unauthorized retailer. Follow this link to find an authorized retailer near you: www.lifefitness.com/en-us/details/find-a-store-36614